Shipping policy

Shipping Policy

Processing Time

• Orders are processed within 24 hours after payment is received.

• Orders placed on weekends or public holidays will be processed the next business day.

Shipping Rates & Delivery Times

• Shipping rates are calculated at checkout based on your location and order size.

• Estimated delivery times are provided at checkout, but delays may occur due to customs, postal service issues, or unforeseen events outside our control.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email with tracking details.

• Tracking updates may take 24–48 hours to appear.

Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, or fees determined by your local government. These are the responsibility of the customer.

• We are not responsible for delays or additional charges due to customs clearance.

Incorrect Addresses

• Please ensure your shipping address is correct at checkout.

• We are not responsible for orders shipped to incorrectly entered addresses.

Lost or Stolen Packages

• Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items.

• If your order is lost in transit, please contact us and we will assist in filing a claim with the carrier.